FULL COURSE:

NR582NP – Leadership and Role Development for Advanced Nursing Practice

NR582NP Week 3 Discussion: Conflict

Preparing the Discussion

Follow these guidelines when completing each component of the discussion. Contact your course faculty if you have questions.

General Instructions:

Conflict is common in healthcare settings. Common team sources of conflict include hierarchical relationships, authority differentials, poor communication, negative or disruptive behaviors, and multigenerational interprofessional teams.

Include the following sections:

1. Application of Course Knowledge: Answer all questions/criteria with explanations and detail.

• 1. Describe a conflict you have encountered in your nursing practice. Identify the roles of the stakeholders involved. Do not identify the stakeholders by name.
  2. Analyze how the conflict was resolved. Which conflict resolution style was used?
  3. Evaluate the efficacy of the resolution. Was the conflict resolution style used to address the conflict the most appropriate option? Why or why not?
  4. Identify and describe your preferred mode of conflict resolution.

SOLUTION

a. Conflict Encountered in Nursing Practice
During my nursing practice, I encountered a conflict between a registered nurse (RN) and a patient care technician (PCT) regarding the delegation of tasks. The RN in charge of patient care supervision ordered the PCT to check the blood glucose level of an assigned patient. The PCT refused to complete the blood glucose check due to excessive workload which made them unable to perform other required duties. All parties that became involved in this situation included the…………………………………………………..purchase entire solution at $5 only